TOM Undergraduate Program

The major prepares the graduate for careers managing service and manufacturing operations in small and large companies, national and international businesses, not-for-profit institutions, and government. Students majoring in technology and operations management are provided a broad background to the field, after which they choose one of the following career tracks within which to specialize:

• Supply Chain Management
• Management of Technology
• Production Management
• Service Operations Management

Supply Chain Management Career Track

A Supply Chain is a network of facilities that procure raw materials, transform them into intermediate goods and then final products, and deliver the products to customers through a distribution system. Supply Chain Management is the management of flow of materials, information, and funds across the entire supply chain. Students in this area will develop knowledge of important business processes such as customer relationship management, customer service management, demand management, order fulfillment, service and manufacturing flow management, supplier relationship management, returns management, and business information flow processes.

Required Classes:

Management of Technology Career Track 

The Management of Technology career track focuses on the planning, development and implementation of technological capabilities. Coursework in this track will provide students with an integrated view of the principal aspects of technology management. Students will gain knowledge and skills in the following core areas:

• Identification and evaluation of technological operations
• Implementation of new technologies
• Management of information technology
• Management of collaborative research
• Management of technology-transfer activities 

Typical Positions:

• Business Analyst
• System Analyst
• Supply Chain Specialist
• ERP Planner

Production Management Career Track

The Production Management career track focuses on manufacturing operations, although many of the skills learned are applicable in a non-manufacturing environment. The production function of an organization includes a number of career specialties such as:

• Production planning and control
• Purchasing
• Material management
• Inventory control
• Project and program management
• Quality control
• Facilities design and layout
• Work method improvement
• Production systems analysis
• The scheduling of production processes
• The delivery of goods and services

Typical Positions:

• Business Analyst
• Operations Manager
• Project Manager
• Production Supervisor
• Quality Control
• Inventory Control
• Purchasing
• Scheduling
• Distribution (Logistics)
• Production Planning
• Enterprise Resources Planning (ERP)
• Supply Chain Management 

Required Classes:

Service Operations Management Career Track

The Service Operations Management career track focuses on the improvement of service (non-manufacturing) organizations through the understanding of business strategies, processes, technology, and change. The subjects which make up the core of this track are: operations analysis and problem-definition, computer-aided decision-making, project management, quality control, forecasting, capacity planning, and scheduling. Heavy emphasis is placed on the design, presentation, and communication of information using the computer. Through careful selection of electives, this area of emphasis allows the student to combine the study of service operations with a sub-specialization in another area, such as facilities management, financial management, logistics, management science, marketing, production management, small business management, and telecommunications.

Typical Positions:

• Business Analyst
• Service Operations in retail, banks, hotels, resorts, government, and non-profit organizations
• Manager
• Warehouse Manager
• Distribution Manager
• Transportation Manager
• Quality Control
• Scheduling
• Forecasting
• Project and Program Management 

Required Classes: